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What can I do to Protect my Personal Information?

Protect Your Passwords

Use strong passwords or personal identification numbers for your Internet accounts. Choose passwords that are difficult for others to guess, and use a different password for each of your online accounts. CNB suggests that your passwords contain both letters and numbers and a combination of lower and upper case letters.

 

Stay Safe on Websites

Leave suspicious sites. If you suspect that a website is not what it claims to be, leave the site immediately. Do not follow any of the instructions it presents. Do not send sensitive personal or financial information unless it is encrypted on a secure website. Regular e-mails are not encrypted and are more like sending a postcard through the mail - anyone can see it. Look for the padlock symbol on the bottom bar of the browser to ensure that the site is running in secure mode BEFORE you enter sensitive information. When you click on our secure contact form, you will see the secure padlock at the bottom of the browser window. Be aware! Phony "look alike" websites are designed to trick consumers and collect their personal information. Make sure that websites on which you transact business post privacy and security statements, and review them carefully. Take note of the header address on the website. Most legitimate sites will have a relatively short internet address that usually depicts the business name followed by ".com," or possibly ".org." Spoof sites are more likely to have an excessively long string of characters in the header, with the legitimate business name somewhere in the string, or possibly not at all. Do business only with companies you know and trust.

 

Be Cautious with Email

Be alert for scam e-mails and don't reply to any e-mail that requests your personal information. Be very suspicious of any e-mail from a business or person that asks for your password, Social Security number, or other highly sensitive information--or one that sends you personal information and asks you to update or confirm it. If you get an email that warns you, with little or no notice, that an account of yours will be shut down unless you reconfirm your billing information, do not reply or click on the link in the email. Instead, contact the company cited in the email using a telephone number or website address you know to be genuine. If you need to update your information online, use the normal process you've used before, or open a new browser window and type in the website address yourself. If a website address is unfamiliar, it's probably not real. Only use the address that you have used before, or start at your normal homepage. Do not click on links within the suspected phish e-mail - they may be spoofed. Open e-mails only when you know the sender. Be especially careful about opening an e-mail with an attachment. Even a friend may accidentally send an e-mail with a virus.

Protect Your Computer

1. Make sure your home computer has the most current anti-virus software. Anti-virus software needs frequent updates to guard against new viruses. Make sure you download the anti-virus updates as soon as you are notified that a download is available.
2. Install a personal firewall to help prevent unauthorized access to your home computer. This is especially important if you connect to the internet via a cable modem or a digital subscriber line (DSL) modem.
3. Monitor your transactions. Review your order confirmations, credit card, and bank statements as soon as you receive them to make sure you're being charged only for transactions you made.
4. Immediately report any irregularities in your CNB accounts by calling your local branch office.